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Specialist
Contact Officers can play an important role in providing information about Agency policy and procedures for resolving situations
where an individual perceives that they are being treated without courtesy or respect or with harassment in the workplace. Workshop Content: · the role of the contact officer · the
nature of harassment and bullying · processes and options for resolving complaints,
in line with Agency processes and the law · structuring an interview to respond to
employee enquiries · sources of support for employees, including
employee assistance programs and external review bodies Target Audience: Persons selected to undertake the role of Harassment Contact Officer, and human resource practitioners new to the APS. Some pre-reading will be required before the workshop. Details:: Start Time: arrival at 8.30 for prompt start at 9.00am Finish Time: approximately 4.30pm Included: morning tea and afternoon tea Presenter: Cheryl Mills Venue: Brisbane |
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